Privacy Policy
Introduction
At Mandir Mata Vaishno Devi Dharamshala, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our premises or use our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, identification documents (e.g., passport or Aadhaar card), and other contact details.
- Booking Information: Details related to your reservation, including date of stay, room preferences, and special requests.
- Payment Information: Credit card details or other payment information for booking confirmation and payment processing.
- Communication Records: Records of your correspondence with us, including emails, phone calls, and messages.
- Feedback and Survey Responses: Information you provide in feedback forms, surveys, and reviews.
How We Use Your Information
We use your information for the following purposes:
Reservation Management: To process and confirm your bookings, manage your stay, and provide you with the requested services.
Payment Processing: To process payments and refunds.
Customer Service: To respond to your inquiries, requests, and feedback.
Legal Compliance: To comply with legal obligations, including reporting requirements and guest registration as per local laws.
Improvement of Services: To improve our facilities, services, and overall guest experience based on your feedback and usage patterns.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information, including:
Data Encryption: Sensitive information such as payment details is encrypted during transmission.
Access Controls: Only authorized personnel have access to personal information, and they are required to maintain confidentiality.
Secure Storage: Personal information is stored securely and protected against unauthorized access.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers: Trusted third-party service providers who assist us in operating our Dharamshala and providing services to you, provided they agree to keep your information confidential.
Legal Obligations: When required by law, we may disclose your information to government authorities or law enforcement agencies.
Your Rights
You have the right to:
Access Your Information: Request access to your personal information that we hold.
Update Your Information: Request correction of any inaccurate or incomplete information.
Withdraw Consent: Withdraw your consent for us to use your personal information, subject to legal or contractual restrictions.
Request Deletion: Request deletion of your personal information, subject to legal obligations.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
Mandir Mata Vaishno Devi Dharamshala
Address: Upper Road Hari Ki Pauri Haridwar 50 Meters from Ganga ji Pin-249401
Phone: +91 9818008649
Email: info@mandirmatavaishnodevidharamshala.com